Meet our Team
Professional, Experienced & Trusted
Todd Upshaw
Owner
Todd Upshaw’s plumbing journey began in the late 1980s when he co-founded a company that grew from a small team of three to a thriving business with over 40 employees. After honing his craft and gaining decades of hands-on experience, Todd decided to branch out on his own. In 2010, Upshaw Plumbing was born in Buford, GA—a community Todd is proud to call home.
Todd’s deep ties to Buford run through every aspect of his life. It’s where his wife, Shelly, teaches and where they raised their family while watching the city evolve. Through it all, his commitment to serving the local community has remained steadfast.
At Upshaw Plumbing, Todd leads a team dedicated to delivering high-quality solutions with honesty, fairness, and unmatched expertise. His ability to understand entire plumbing systems—not just individual components—sets his company apart, allowing them to solve complex issues and go beyond basic repairs or replacements.
As a State of Georgia Master Plumber Class II (unrestricted), and a preferred vendor and installer for Navien, Rinnai, and Rheem, Todd brings a wealth of certifications and decades of craftsmanship to every project. He and his team are also Georgia Soil & Water Conservation Commission Certified, further reflecting their commitment to excellence.
Whether fixing a leak, installing advanced systems, or building trust through exceptional service, Todd’s mission remains simple: to be the only plumber you’ll ever need.
Michelle Hall
Office Manager
As the Office Manager of Upshaw Plumbing, Michelle Hall is the friendly and reliable voice customers hear when they call. Joining the company in 2023, Michelle has quickly become a cornerstone of the team, ensuring every customer experiences prompt and professional service.
Michelle’s passion for her work stems from her love of helping people, especially during times when they need it most. She finds immense satisfaction in knowing that her role contributes to solving urgent problems and making customers’ lives a little easier.
Originally from Lawrenceville, Michelle now lives in a vibrant community with her two wonderful children, Phoenix (3) and Robert (1). When she’s not managing the bustling operations at Upshaw Plumbing, Michelle enjoys spending quality time with her family and cherishing the little moments.
Michelle’s dedication to exceptional service and her genuine care for others shine through in every interaction. When you call Upshaw Plumbing, you can count on her to greet you with warmth and ensure a quick response to your needs.
Brent Carpenter
Technician / Operations
Brent Carpenter brings a wealth of experience and a passion for helping others to his role at Upshaw Plumbing. Since joining the team in 2019, Brent has been a vital part of delivering punctual, honest, and efficient service that customers have come to expect.
Brent began his plumbing career in 2004 and, despite a brief hiatus during the 2008 housing market crash, returned to the trade because he missed the camaraderie with fellow plumbers and the satisfaction of solving customer problems. His dedication to integrity and fairness shines through in every interaction.
A resident of Cherokee Bluff, Brent has been married to his wife, Amy, for 31 years. Together, they have three children—Blake, Bailey, and Jessie, who is currently a junior at Cherokee Bluff High School.
Brent’s impressive career also includes management roles in the tool distribution industry, where he advanced to East Coast Operations Manager. This background has honed his skills in leadership and efficiency, which he brings to his work at Upshaw Plumbing.
Outside of work, Brent enjoys meeting new people and using his expertise to solve plumbing challenges, making a positive impact on every customer he serves.
Clay Upshaw
Lead Technician
Clay Upshaw has been an essential part of the Upshaw Plumbing team since 2014, bringing years of experience and a customer-focused approach to his role as Lead Technician. With a background in water distribution, Clay made a seamless transition into plumbing, where he thrives on building meaningful relationships with customers while solving their plumbing problems.
Clay is known for his prompt and professional service. Customers can count on being greeted by knowledgeable and caring team members who are committed to delivering the best solutions with efficiency and expertise.
A resident of Monroe, Georgia, Clay is married to Paige, and together they have a 21-year-old son who is currently attending college and working part-time at Upshaw Plumbing.
Clay’s passion for his work lies in meeting new people, solving problems, and creating positive experiences for every customer he serves. His dedication to the trade and the relationships he builds make him a valued part of the Upshaw team.
